Check our Return Policy to be sure you qualify for the return. You can check out faq page for common questions we get asked for returns. Additionally, you can send us an email using our site contact form.
If you are eligible for the return after reviewing our Return Portal, please navigate to our Return Portal. Put in your email, order id, reasons for return - you will have the option to choose which items you want to return & your preferred refund option. If you are eligible for return but Return Portal not working - please follow the manual return process below.
After submitting the return, you will receive an email about the status of the request. Once a decision has been made you will be notified by email with instructions on how to return the item if the return request is accepted.
MANUALLY RETURNING AN ITEM
If Return Portal is not working for you but your eligible for a return - please send us an email about it, we will look further. We have a specific window for return request but sometimes due to delay shipping you might have some trouble requesting the return even though you are sending the items back within 10 days of receiving. Follow the process below to return item manually.
I. SHIP WITH A NOTE:
Make sure all of the returned items are in the box with the invoice if you still have it. Please include a note with the following details
Name: Your NameOrder ID: Order ID (Ex. #123456)Order Date: Date You OrderedDetails Of Refund: Preferred Return Option - Store Credit Or Payment Processor & Return Reason.
II. SHIPPING ADDRESS:
Go to your local post office, and ship the package to the following address.
Her Pony PTY LTD
10/70 Centennial Circuit
Byron Bay, 2481 NSW, AU
Attn: Her Pony Return.
You will receive a confirmation email as soon as the item processed. Please allow 2-3 business days once the item is received to process the refund