ONCE YOUR RETURN HAS BEEN APPROVED - FOLLOW THE PROCESS BELOW.

AUSTRALIA:

  • Make sure all of the returned items are in the package with your invoice. For the cheapest shipping rate possible make sure your package is packed flat. If you no longer have your invoice please include a note with your name, order number & confirmation number.

  • Go to your local post office, and ship the package to:

Her Pony PTY LTD
10/70 Centennial Circuit
Byron Bay, 2481 NSW, AU
Attn: Her Pony Return. 

  • You will receive a confirmation email as soon as the item processed. Please allow 2-3 business days once the item is received to process the refund.

INTERNATIONAL:

  • Make sure all of the returned items are in the package with your invoice. For the cheapest shipping rate possible make sure your package is packed flat. If you no longer have your invoice please include a note with your name, order number & confirmation number.

  • USA Customers try USPS shipping services for the cheapest rates, send items to the following address:

Her Pony PTY LTD
10/70 Centennial Circuit
Byron Bay, 2481 NSW, AU
Attn: Her Pony Return. 

  • You will receive a confirmation email as soon as the item processed. Please allow 2-3 business days once the item is received to process the refund.

 

READ IMPORTANT DETAILS ABOUT OUR HOW TO RETURNRETURN & REFUND POLICYRETURN FAQ'SREFUND FAQ'S & NAVIGATE TO RETURN PORTAL