*WESTERN ANGEL BUNDLE / L

SWIPE TABLES HORIZONTALLY IN SMALL SCREENS  

AUS: Free shipping on orders A$150+

1. Express AusPost (3-5 Business Days) - $15 AUD
   Rural & remote parts of Australia may take longer.
2. Regular AusPost (5-9 Business Days) - $10 AUD
   Rural & remote parts of Australia may take longer.

NZ: Free shipping on orders A$150+ · No duties or taxes on orders under NZ$1,000

1. International Express AusPost (3-5 Business Days) - $20 AUD
   Rural & remote parts may take longer.
2. International Standard AusPost (4-7 Business Days) - $15 AUD
   Rural & remote parts may take longer.

USA: Free shipping on orders US$250+ · Duties & tariffs included (DDP), nothing extra to pay on delivery

1. International Express AusPost (4-7 Business Days) - $35 AUD
   Rural & remote parts may take longer.
2. International Standard AusPost (8-10 Business Days) - $22 AUD
   Rural & remote parts may take longer.

   USA Shipping ✶

   If you choose Australia Post regular or express postage your parcel will be delivered by USPS.

   You can continue tracking your order via the USPS website using the same tracking number provided in your shipping confirmation email.

Canada & Worldwide: Free shipping on orders A$350+

1. International Express AusPost (4-7 Business Days) - $40 AUD
   Rural & remote parts may take longer. Customs duty and tax charges not included in shipping fee.
2. International Standard AusPost (8-10 Business Days) - $22 AUD
   Rural & remote parts may take longer. Customs duty and tax charges not included in shipping fee.

Orders are shipped Mon, Wed, Fri. We can't ship to PO Boxes for International orders. Customs Duties & Taxes may apply for some countries - for more info click HERE

Lost & Missing Packages

Once your order has been dispatched, you will receive tracking information so you can follow the progress of your delivery.

Please understand that shipping times are estimates only and delays can occur due to postal services, customs, weather, public holidays, incorrect or incomplete address information, and other circumstances outside of our control.

A parcel that is delayed or has not received a recent tracking update is not automatically considered lost.

If your package is delayed

If your tracking information has not updated or your parcel appears to be delayed, please contact us with your order number and tracking information.

We will review the tracking information and, where appropriate, contact the shipping carrier or lodge an investigation. Please allow reasonable time for the carrier to investigate before a parcel can be considered officially lost.

International shipments can sometimes experience extended periods without tracking updates while moving between countries or undergoing customs processing.

If your package is confirmed lost

A parcel will be considered lost once the shipping carrier has confirmed that it cannot be located, or we have determined after investigation that the parcel is unlikely to be delivered.

If your package is lost, we will send you a replacement (if available) or give you a full refund, whichever you prefer.

Incorrect delivery information

Please take care when entering your shipping address at checkout. If an order can't be delivered because the address supplied was incorrect or incomplete, any additional postage required to resend the order will be the customer's responsibility.

Tracking shows your order as delivered

If tracking confirms that your order has been delivered but you cannot locate it, please first check around your property, with household members, neighbours, building management or any designated safe place.

You should also contact the relevant carrier directly using your tracking number.

If you are still unable to locate the parcel, please contact us and we will assist with the carrier investigation where possible.

Please note

We cannot treat normal carrier delays, customs delays or temporary tracking inactivity as confirmation that a parcel has been lost.

We reserve the right to investigate all missing-package claims with the relevant carrier before providing a resolution.

• We offer easy change-of-mind returns & refunds on full-price items. Please request your return by emailing contact@herpony.com.au within 7 business days of receiving your order. Items must be returned unworn in original condition with the original packaging & no make-up stains or perfume smells.

• Purchases made using a promotional discount code can be returned for change of mind unless they are final sale or stated otherwise.

• Change-of-mind returns aren’t available on sale items.

• Faulty or incorrect item? Your rights under the Australian Consumer Law apply to all items, including sale items. Email contact@herpony.com.au with photos and we’ll sort it out.

Find more details on our Return & Refund Policy.