Her Pony is an Australian company based in Byron Bay, New South Wales. All of our domestic orders are shipped via Australia Post from our warehouse in Byron Bay. All international orders are shipped via DHL Express, International Standard only available for UK customers. We Cannot Ship International Orders to PO BoxesAll orders placed before - 9 am Sydney, AEST / 3:00 pm LA, USA - will be shipped that dayOrders are shipped on business days only (Monday-Friday). Please review our Shipping Policy before ordering with us.


DOMESTIC SHIPPING OPTIONS (AUSPOST): 

I. EXPRESS - AUSPOST (3-5 BUSINESS DAYS) - 10$

  •  Expect Your Package Within 3-5 Days.
  •  Rural & Remote Parts Of Australia May Possibly Take Longer.
  •  FREE for orders over 150$ AUD.

II. REGULAR - AUSPOST (5-9 BUSINESS DAYS) - $8

  •  Expect Your Package Within 5-9 Days.
  •  Possibly Longer for Rural Areas.

 

INTERNATIONAL SHIPPING OPTIONS (DHL & AUSPOST):

I. INTERNATIONAL EXPRESS + TRACKING: $25

  • Orders Are Shipped with DHL Express International. 
  • Expect Your Package Within 2-6 Days.
  •  New Zealand Orders Will Be Delivered Within 1-2 Days.
  •  FREE for orders over 350$ AUD.

II. INTERNATIONAL STANDARD + TRACKING: 19$ 

  • Orders Are Shipped with Auspost Standard International. 
  • Expect Your Package Within 6-10 Days.
  • Available for the UK customers only for lower shipping & import tax cost.

 

TRACKING

Your tracking number will be emailed to you in a receipt once your order has been sent. If you have not received your shipment or tracking confirmation, please check your junk folder as we have most likely tried to contact you regarding your order. Orders are delayed sometimes due to fraudulent alerts & extra verification - we will reach out to you during this process.

READ IMPORTANT DETAILS ABOUT OUR SHIPPING POLICYDUTIES & TAXES & SHIPPING FAQ'S.